Returns & Refund

We take great care to ensure that every piece is thoroughly checked before dispatch, but if any issues arise, we will do our best to assist you promptly and fairly.

Faulty or Incorrect Items

If you receive an item that is defective or incorrect, please contact us within 7 days of delivery.
We will arrange a refund or replacement and cover the return shipping cost.

Other Returns

If you wish to return an item for personal reasons, returns may be accepted within 7 days of receipt, provided that:

The item is unused, unworn, and in its original packaging

The item is not part of a sale or discounted promotion

Return shipping costs for these cases are the responsibility of the customer.
Once the returned item has been received and inspected, a refund will be issued to your original payment method.

How to Request a Return

To initiate a return, please email us at customer@liliojewelry.co.nz
 with your order number and reason for return.
Our team will guide you through the next steps and provide return instructions.